Privacy Policy

Last updated: January 2025

1. Information We Collect

SureWin Malaysia collects the following types of information when you register and use our platform:

• Personal Information: Name, date of birth, email address, phone number, and physical address
• Financial Information: Bank account details, e-wallet account information, and transaction history
• Technical Data: IP address, device information, browser type, and usage logs
• Gaming Activity: Game history, bet amounts, wins and losses, and bonus usage

2. How We Use Your Information

We use your personal information to:

• Verify your identity and comply with KYC/AML regulations
• Process deposits, withdrawals, and other financial transactions
• Provide customer support and resolve disputes
• Send important account notifications and security alerts
• Personalize your gaming experience and recommend relevant offers
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with legal and regulatory requirements

3. Information Sharing

SureWin Malaysia does not sell your personal information to third parties. We may share your information with:

• Payment processors to facilitate transactions
• Game providers for technical integration purposes
• Regulatory authorities when required by law
• Law enforcement agencies when legally required

4. Data Security

We protect your personal information using industry-standard 256-bit SSL encryption for all data transmissions. Our servers are protected by advanced firewalls and intrusion detection systems. Access to personal data is restricted to authorized personnel only, subject to strict confidentiality agreements.

5. Cookies

SureWin Malaysia uses cookies to improve your browsing experience, maintain session security, and analyze website traffic. You can manage cookie preferences through your browser settings, though disabling cookies may affect the functionality of some features.

6. Your Rights

Under applicable data protection regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

7. Data Retention

We retain your personal information for as long as your account is active and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.

8. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer via our Telegram support channel. We will respond to all verified requests within 30 business days.

9. Changes to This Policy

SureWin Malaysia may update this Privacy Policy periodically. We will notify registered users of material changes via email. We recommend reviewing this page regularly.