Terms & Conditions

Please read these Terms and Conditions carefully before using SureWin Malaysia. By using this website, you agree to be bound by these terms.

Last updated: January 2025

1. Acceptance of Terms

By accessing or using SureWin Malaysia ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our platform.

2. Eligibility

You must be at least 18 years of age to use SureWin Malaysia. By registering an account, you confirm that you are of legal gambling age in your jurisdiction and that gambling is legal in your place of residence. SureWin Malaysia reserves the right to request proof of age at any time.

3. Account Registration

Each person may register only one account. Multiple accounts are strictly prohibited and may result in immediate suspension and forfeiture of all balances. You are responsible for maintaining the confidentiality of your account credentials. SureWin Malaysia is not liable for unauthorized access resulting from your failure to protect your login information.

4. Deposits and Withdrawals

All deposits must be made from payment methods registered in your own name. Withdrawals will be processed to the same payment method used for the deposit. SureWin Malaysia reserves the right to verify the source of funds before processing withdrawals. Minimum and maximum deposit and withdrawal limits apply as displayed in your account dashboard.

5. Bonuses and Promotions

All bonuses and promotions are subject to specific wagering requirements and terms as detailed on the Promotions page. SureWin Malaysia reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Abuse of bonuses, including collusion, arbitrage, or use of automated systems, may result in account suspension.

6. Game Rules and Fair Play

All games offered on SureWin Malaysia are powered by certified RNG systems and are independently audited for fairness. In the event of a technical malfunction, all affected bets may be voided. SureWin Malaysia's decision on disputed outcomes is final and binding.

7. Responsible Gaming

SureWin Malaysia promotes responsible gambling and provides tools to help players manage their gaming activity, including deposit limits, session time limits, and self-exclusion. If gambling is causing you distress, please contact our support team or seek professional help.

8. Prohibited Activities

  • Using automated bots, software, or scripts to play games
  • Colluding with other players or casino staff
  • Exploiting software errors or vulnerabilities
  • Using third-party payment methods not registered in your name
  • Creating multiple accounts
  • Engaging in fraudulent chargebacks

9. Limitation of Liability

SureWin Malaysia shall not be liable for any loss or damage arising from service interruptions, technical failures, or events beyond our reasonable control. Our maximum liability to you for any single event shall not exceed the amount deposited by you in the 30 days preceding the event.

10. Privacy

Your use of SureWin Malaysia is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to Terms

SureWin Malaysia reserves the right to update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the updated Terms. We recommend checking this page regularly for updates.

12. Governing Law

These Terms are governed by applicable international gaming law and regulations. Any disputes shall be subject to the jurisdiction of the relevant regulatory authorities.